Services/Fees

Pan Am completing the first scheduled round-the-world flight in 1947

Having started in the travel industry over 30 years ago Tom Smith has developed an outstanding reputation for excellent customer service.   Experience on six continents and knowledge of the complicated travel industry assures you of an outstanding vacation or business trip.

Attention to the individual traveler is the most important thing at Tom Smith Travel. You will find details of the services we provide here on this page.  If you have a question or need something that you do not find here, please do not hesitate to contact us by telephone or email.


Our Worldwide Professional Services:

  • Tom Smith Travel is an affiliate of The Travel Society, which includes membership in Virtuoso.
  • Airline reservations and ticketing worldwide.
  • Yes, we can book your airline mileage award tickets for you.  The service fee to you is only $75.00 per ticket and this saves you hours on the phone!
  • Negotiated international air, including discounted Business and First Class.
  • Hotel and Resort reservations worldwide.  Specializing in luxury accommodations.
  • Car Rentals worldwide.
  • Train reservations and ticketing worldwide
  • Custom Foreign Independent Travel (FIT) planning.
  • Meetings and small conventions.
  • Cruises, specializing in small luxury ships worldwide.
  • Villas and vacation home rentals worldwide.
  • Private yacht charters worldwide.
  • Adventure travel (from the easy to the extreme)
  • Tours and unique vacation packages.
  • Rail ticketing:  Amtrak,  Eurail including all rail passes and point-to-point tickets, British Rail including London Underground,  Japan Rail Pass, Australian Rail, NZ Rail, VIA Rail Canada.
  • Transfers and transport at your arrival/departure.
  • Family vacations and travel.
  • When a visa is required for your foreign travel we can assist you
  • Travel insurance.  Trip Cancellation, Medical, Emergency Evacuation, Accident.
  • Itinerary planning.
  • Small group travel
  • Tom Smith Travel is bonded and insured by the Berkly Insurance Agency.
  • Tom is a member of Northwest Travel Professionals.
  • Tom is a certified specialist with the following organizations and companies:
    • Japan National Tourist Office
    • Italy and Alitalia Airlines
    • Marriott Hotels and Resorts
    • Fairmont Hotels & Resorts
    • Cruise West Cruises
    • Scandinavian National Tourist Offices
    • Hong Kong Tourist Association
    • Austrian National Tourist Office
    • The Switzerland Network
    • Virtuoso Air

Our Service Fees & Charges: (updated June 6, 2010)

Please note current service fees and charges for our services.  Service Fees are subject to change with notice posted here on this website.  Service fees will be added to your invoice and are non-refundable:

The following is a summary of service charges for the most common travel services:

  • For the issue of any airline tickets, $40 per ticket/per person. Beginning Sept. 1, 2008 the service fee for  new airline tickets will be $40.00 per person/per ticket.   Fees for changes to an already existing ticket are $50 plus  airline penalties and whatever new fare is applicable.
  • Internet Air reservations/or  ticket $40.
  • Voiding a ticket.  Sometimes the airline allows us to void a ticket within 24 hours of the ticket being issued.  If it is allowed, (and sometimes it is not allowed by the airline)  and you need the ticket voided we are happy to provide this service to you.  This only applies to tickets issued by us with Galileo/Apollo.  Fee:  $40.00 per ticket.
  • Issue fee for paper ticket $20* plus the airline service fee.
  • Cancellation of a consolidator ticket.  $50 per ticket plus any penalties imposed by the consolidator.  The $50 fee is charged up front to be gin the  cancellation/refund process and is a regular service fee charge. Travel insurance is strongly recommended.
  • Name changes (spelling, correct ID name change) If allowed by the carrier are $40 per ticket plus Airline fee.
  • Reissue, issue a ticket using a coupon or certificate from an airline,  refund, exchange of air ticket $50* per ticket.
  • Fees for Frequent-Flyer coupon, travel certificate redemption,  airline credit voucher or reserving an award ticket or upgrade $75* per ticket.  This fee is charged at the beginning of the process of obtaining an award seat and is charged even if the space is not available after the search has begun.
  • Car or hotel reservations:  No charge or service fee for an Apollo booked hotel or car reservation. All other hotel reservations and searches are $35 per reservation, plus any telephone/fax charges.  Fax charges are usually $10.00.   Changes to an existing hotel reservations (non-Apollo) are subject to a $25.00 service fee.  Cancellation fees are imposed by the hotels for certain changes and cancellations and will be charged to your credit card.
  • Rail (Amtrak,  Eurail, Japan Rail Pass,  ViaRail, Aussie Rail, NZ Rail) $40* per person/per ticket/pass.
  • Telephone and Fax charges. Telephone charges are billed at whatever the rate is when the call is made.  Fax charges are $10.00 per fax which includes of preparation of fax cover and any extra pages.
  • Documents & Shipping. In these days of electronic tickets it is not always necessary to have actual paper documents, however there are a few cases where you must carry hard copy documents/tickets with you on your trip.  For security and safety we will ship your documents to you FedEx.  This  Fed Ex charge, while it will be the least expensive rate,  will be billed to the credit card you have given us to purchase your travel arrangements.   If you lose your documents or they are destroyed there is a fee of $50 to replace them plus any fee imposed by the supplier and any shipping charges involved.
  • Cruises and Tour Cancellation, Changes, cancellations &  refunds: $35* per person in addition to any penalty by the cruise or tour company for changes to an existing reservation.  A cancellation is not considered a change.  Once you have made your deposit there are charges to make any change.   Tom Smith Travel does charge you a service fee for changes/cancels:   $35.00 per person for a  change or cancel in addition to any penalty imposed by the cruise line or tour operator.   This service fee is charged out at the beginning of the change/cancel request to your credit card. Travel insurance,  with trip cancellation protection,  is strongly recommended and always offered when you are making your initial reservation and deposit.
  • Customized itinerary planning for FIT(Foreign Independent Travel)  from $150 per itinerary to start things going. Plus expenses (telephone, fax, etc.).  This fee is non-refundable even if you cancel and is charged out as a service fee at the initial stages of work.
  • Research/consultation fee $75 per hour, if applicable.
  • FEDEX delivery.  All travel documents (cruise, tour, etc) charge for the delivery of your documents and it is based on the lowest rate possible.  Your credit card will be billed for the Fed Ex charges.  Please advise us if you have someone to sign for the documents when they arrive.
  • * = plus any fees imposed by the carrier/supplier.

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